Fix for Adobe Insight Screen Alignment in Windows 7™

adobe insight windows 7 browser fixI found this today and although albeit slightly outdated by almost a year, I still wanted to reprint it here in case anyone is experiencing the issue described below:

One of the more common Adobe™ Insight issues that we have been hearing about is the screen alignment in Windows 7™ when using the Aero desktop. When Insight is maximized, you get a strange bar at the top of the screen and mouse clicks don’t align with where the pointer is on the screen. The issue is caused by Windows 7’s Aero desktop (with the translucent taskbar).

If you find yourself having this problem, there is a very easy solution. Create a desktop shortcut that automatically sets your screen to “Windows 7™ Basic” mode. This shortcut will also put your screen back into Aero mode when you are finished using Insight. It’s super simple to do!

  1. Create a desktop shortcut to your Insight Client
  2. Right-click the new shortcut and select Properties
  3. Choose the Compatibility tab in the Shortcut Properties Dialog Box
  4. Check the “Disable desktop composition” box
  5. Choose OK to apply the new settings and close the dialog box

*Article is reprinted from the Society Consulting Blog Post on December 9, 2011

About The Analytical Consultant

Senior Financial Services Digital Consultant with over 12 years of proven experience delivering omni-channel strategies and solutions to help Enterprises streamline processes and improve operational efficiency. Primary focus has been projects in the digital arena in areas such as business analysis, customer experience, voice of the customer, digital marketing, call center solutions, digital analytics and technology consulting,
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